1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They serve various purposes such as remembering your preferences, understanding how you interact with the site, and improving your overall experience. Nexatrium Advisory Ltd. uses cookies in accordance with the ICT Act 2006 and the Digital Security Act 2018 of Bangladesh.
2. Types of Cookies We Use
Essential Cookies (Strictly Necessary)
These cookies are required for the website to function properly. They enable basic features such as page navigation, form submissions, and security. You cannot opt out of essential cookies as they are necessary for the operation of the website.
| Cookie | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie preference | 1 year |
| locale | Remembers your language preference (EN/BN) | 1 year |
| session_id | Maintains session state for forms | Session |
Live Chat Cookies (Chatwoot)
Our live chat functionality is powered by a self-hosted customer support platform. These cookies enable the chat widget to function, remember your conversation history, and provide a seamless support experience.
| Cookie | Purpose | Duration |
|---|---|---|
| cw_conversation | Maintains chat conversation context | Session |
| cw_user | Identifies returning chat users | 1 year |
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve our content and user experience. These cookies are only set if you consent.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes users | 2 years |
| _gid | Google Analytics — distinguishes users | 24 hours |
3. Managing Cookie Preferences
When you first visit our website, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time through:
- Browser Settings: Most browsers allow you to refuse or delete cookies through their settings menu
- Cookie Banner: You can re-trigger the consent banner by clearing your cookies and revisiting the site
Please note that disabling essential cookies may prevent certain features of the website from functioning correctly.
4. Data Processing
All data collected through cookies is processed in accordance with our Privacy Policy. We do not sell cookie data to third parties. Analytics data is aggregated and anonymized before any analysis.
5. Self-Hosted Infrastructure
Unlike many websites that rely on third-party SaaS platforms, Nexatrium self-hosts its live chat infrastructure. This means your chat conversations and related cookie data are stored on our own secure servers — not on external platforms. This provides enhanced privacy and data sovereignty in compliance with Bangladeshi data protection principles.
6. Your Rights
Under applicable laws, you have the right to:
- Know what cookies are being set and for what purpose
- Opt out of non-essential cookies at any time
- Request deletion of data associated with your cookies
- Lodge a complaint regarding cookie usage
7. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions about our cookie practices, please contact:
- Email: [email protected]
- Address: Level 12, Tower 52, Gulshan Avenue, Dhaka-1212, Bangladesh